Terms & Conditions

Metal Marketplace International invites you to call anyone on our Sales staff to explain these terms and conditions.

ORDERING & MINIMUMS: There is no minimum order required. Orders can be placed by phone, fax, through our website or via e-mail at mmisales@metalmarketplace.com. Orders placed at different times throughout the day are treated as separate orders and shipped individually. We will make every attempt to accommodate customers with combining daily shipments.

PRICING: All merchandise is sold by gram weight unless otherwise specified with a per-piece price. Pricing offered on our website for per gram items is an approximate price based on an average gram weight at the current gold/silver market. All items are billed at time of shipment based on actual shipped weights and gold/silver market. Gold is billed based on 2nd London fix plus bank charges. Silver is billed based on AM fix plus bank charges.

DELIVERY: Most orders are shipped the same day via UPS. Backorders will be taken upon request, and shipped upon availability. Customer will be called before backordered item(s) are shipped. All shipping charges on backorders are the customer’s responsibility. Any discrepancies must be reported within 24 hours of delivery.

POSTAGE & HANDLING: The customer pays all shipping charges, including backorders.

TERMS: Open terms are available for accounts that are 1-rated by the Jewelers Board of Trade. Non JBT-rated accounts may request a credit application (please allow 3 days for processing.) A 1.5% monthly fee will be added to past-due account balances. We will not ship merchandise to past-due accounts. Returned checks will be accessed a bank charge. We accept Visa, MasterCard, American Express, Discover and MMI Computer Check.

Stock balancing and returns are limited to 10% of net sales over the previous twelve months and is only permitted for active accounts in good standing. This policy applies to active catalog items only. Special orders, cut sizes, & engraved pieces are not returnable. All returns must include the following information to be processed: 1) Account# and Account name. 2) Each style bagged individually with MMI’s style number. 3) A copy of the original invoice or the invoice number. 4) An order of equal or greater value. If you do not have an order with the stock balance or return we will credit to your account and apply it to your next order. If the credit exceeds the replacement order, the credit will be applied to a future order. Under no circumstances will MMI issue a refund. Non-catalog damaged merchandise will be credited as scrap. MMI has the right to refuse any return that is not under warranty. Failure to comply with the above may delay the replacement order and/or result in a 10% restocking fee. All shipping charges are the responsibility of the customer.

WEIGHTS: All gram weights are approximate. Metal Marketplace International cannot be held responsible for weight variances. Items without weights are sold per-piece. Please refer to our per-piece pricing sheets.

QUALITY: All items are marked with 14K, 10K, .95 (Platinum) or .925 (Sterling Silver). Images may be enlarged to show product detail.

CUSTOMER SERVICE: Our Customer Service Department is highly trained to satisfy our customers’ various needs. Please ask to speak with a MMI Supervisor if you have any issue that is not being handled to your satisfaction.

Metal Marketplace International is not responsible for typographical errors on this site and would like to apologize in advance for any inconvenience.